Effective Date: April 21, 2025
Last Updated: April 21, 2025

Welcome to ROCKET REEL. This Refund & Subscription Policy outlines our terms regarding refunds, subscriptions, and digital purchases within our platform.

1. No Refund on Digital Purchases

All purchases of subscriptions (daily, weekly, monthly, yearly) or individual series unlocks (via coins) are non-refundable once accessed or streamed. Refunds will not be issued for accidental purchases, change of mind, or unused access.

2. Refund Eligibility (Exceptional Cases)

A refund may be considered only in the following situations:

  • You were charged multiple times for the same transaction.
  • You experienced a technical failure (e.g., coins deducted but video didn't unlock), and support was unable to resolve it.
  • The content was unavailable or falsely advertised.

Important: Refund requests must be submitted within 48 hours of the transaction.

3. Process for Refund Request

To request a refund (if eligible), please email us at support@rocketreels.app with the following details:

  • Your registered email or phone number
  • Transaction ID and screenshot
  • Description of the issue

Our team will review and respond within 5 business days. In case the refund is approved it will be credited to the original payment method in 7-10 working days.

4. In-App Coin Purchases

Coins purchased for unlocking content are non-refundable once used. Unused coins will remain in your wallet for future use and do not expire.

5. Subscriptions via App Stores

If you purchased a subscription via Google Play or Apple App Store, please follow their respective refund processes. Rocket Reels cannot process such refunds directly.

6. Subscription Upgrades & Downgrades

Users who purchase a higher-tier plan (e.g., yearly) can request a downgrade within the first 30 days of purchase. In such cases:

  • The plan will be converted to a lower-tier plan (e.g., monthly)
  • The balance amount will be added to the user's Rocket Reels wallet as non-withdrawable credits
  • Credits are usable for future purchases (e.g., coins or series unlocks)

Note: Downgrade requests beyond 30 days from the date of purchase will not be considered.

7. Auto-Renewal

All subscriptions automatically renew unless cancelled before the renewal date. You can manage your subscription through your account settings or the respective app store.

8. Contact Information

For any questions regarding refunds or subscriptions, please contact us:

Company Name: ROCKET REEL
Email: support@rocketreel.co.in
Refund Support: support@rocketreels.app